BPO Excellence Guaranteed < 3-Second Phone Pickup & 99.8% On-Time Dispatch SLA
Solvershub - Fleet Dispatch & BPO Operations
End-to-End Fleet Operations

Specialized BPO Built Solely for
Cab Fleets & Luxury Chauffeurs

Whether you operate 10 sedans or 200 city taxis, our certified dispatchers, VIP reservationists, and back-office auditors integrate seamlessly into your business.

24/7 Inbound & Outbound Cab Dispatching

High-density city taxi fleets win or lose based on phone response velocity. Solvershub dispatchers answer every incoming hail and booking in under 3 seconds, minimizing abandoned calls and ensuring maximum driver vehicle utilization.

Multi-Zone Dynamic Routing: Precision geofencing ensures the closest available cab gets dispatched, minimizing deadhead fuel mileage.
Surge & Weather Scaling: When rain, snow, or airport rush hours spike your phone lines, our queue balancing absorbs the overflow automatically.
Driver Check-In & Lease Management: We log shift start/end times, verify meter syncing, and assist drivers with app or GPS lockups.
Emergency & Duress Monitoring: Instant escalation to local emergency dispatch if a driver triggers a silent alarm or SOS geofence alert.
High Volume Metro City Taxi Cab Fleet
LIVE METROPOLITAN CAB QUEUE
TAXI FLEET KPI BENCHMARKS SOLVERSHUB LIVE SLA
Average Speed of Answer (ASA) 1.8 Seconds
Industry Average: 18 - 25 Seconds
Call Abandonment Rate < 0.6%
Industry Average: 8% - 15% Lost Calls
Driver Acceptance Time 14.2 Seconds
Optimized auto-offer and radio fallback
Executive Limousine and Private Jet FBO Chauffeur Service
EXECUTIVE CHAUFFEUR & FBO STAGING
VIP LIMO FLIGHT DISPATCH LOG FAA ACTIVE
FLT #AA 482 (DFW -> LGA) LANDED 18m EARLY
Chauffeur Michael R. moved from Staging to Terminal B Outer Ring. Passenger SMS sent with chauffeur cell & car model.
CORP ACCT: Goldman Sachs Exec MEET & GREET
Chauffeur iPad sign verified: "Welcome Mr. K. Richardson". Luggage assistance protocol confirmed.
AFFILIATE FARMGATE #9812 STATUS: ON-LOCATION
Automated Ground Alliance status sync updated for Boston partner fleet.

Executive Limousine & Black Car VIP Desk

Luxury livery clients demand perfection. A single missed flight arrival or an unpolished phone call can cost you a $100,000 corporate account. Our dedicated limousine agents are trained in luxury hospitality concierge etiquette.

Real-Time Flight Tracking (FlightAware/FAA): Automated tail number tracking for commercial airlines and private FBO aviation. Pickups automatically re-stage when flights land early or get delayed.
Chauffeur Staging & Manifest Audit: We verify chauffeur dress code, vehicle detailing, child seat installations, and meet & greet signs 60 minutes before every pickup.
Corporate Account & Affiliate Farm-Outs: Seamless handling of inbound and outbound affiliate network jobs on Ground Alliance, Limo Anywhere, and Deem.

Overnight, Weekend & Peak Overflow Coverage

Finding reliable night dispatchers who don't fall asleep, call out sick on Saturday nights, or treat passengers rudely is the #1 pain point of fleet operators. Solvershub delivers bulletproof off-hours reliability.

Seamless Shift Rollover: At 6:00 PM, your phone lines and dispatch queues roll directly into our supervised team. At 6:00 AM, you receive a full shift recap report.
Zero Night-Shift Burnout for Owners: Never get woken up in the middle of the night to cover dispatch phones again.
Peak Surge Backup: Keep your in-house staff during daytime hours, and have Solvershub instantly catch queue overflow whenever hold times exceed 10 seconds.
24/7 Redundant Operations Command Center
24/7 DEDICATED OPERATIONS DESK

The Typical Morning Handover Report

Shift Window: 18:00 - 06:00 EST (Overnight)
Total Inbound Calls: 184 Calls (0 Missed)
Trips Dispatched & Completed: 148 Rides ($5,420 Gross)
Flight Delays Handled: 6 Flights Rescheduled
Escalated Incidents: 0 (Clean Shift)

Delivered daily to your WhatsApp and email at 06:05 AM with complete call recordings and GPS timestamps.

VIP Airport Meet and Greet Chauffeur Logistics
CORPORATE VIP AUDIT & MANIFEST

Back-Office Tasks Managed

Driver Payouts

Weekly lease calculations, commission deductions, fuel credits, and tip reconciliations.

Corporate Billing

Itemized voucher invoices sent to corporate clients with PO numbers and trip signatures.

Chargebacks & Disputes

GPS route evidence submitted to Stripe/Square/Authorize.net to overturn passenger chargebacks.

Toll & Airport Fees

EZPass and airport staging toll audit cross-referenced against passenger fares.

Back-Office Invoicing, Driver Settlements & Audits

Dispatching is only half the battle. Fleet owners lose thousands of dollars each month due to delayed corporate invoices, missing toll fees, and incorrect driver commission splits. We turn your back office into a well-oiled machine.

Driver Manifest Audits: We compare meter receipts and software GPS track logs to eliminate driver fare skimming and mileage discrepancies.
Corporate Accounts Receivable: Prompt invoice dispatch, follow-up calls on 30/60-day aging accounts, and credit card re-authorizations.
Specialized Medical Transit BPO

NEMT & Paratransit Scheduling, Dispatch & Broker Portal Operations

Non-Emergency Medical Transportation requires strict adherence to on-time pickups, sensitive rider communication, and broker portal compliance. Solvershub manages the heavy operational workload so your drivers stay on the road and your Medicaid claims get approved.

Trip Confirmations & Passenger Reminders Automated pre-trip SMS and live dispatcher calls the evening prior to verify appointment times, mobility needs (wheelchair/stretcher/ambulatory), and reduce costly deadhead cancellations.
Broker Portal Management (ModivCare, MTM & More) Daily management of ModivCare (LogistiCare), MTM, Access2Care, Veyo, and regional broker portals. We accept manifests, manage returns, and document will-call pickups in real time.
Scheduling & Live Route Dispatch Intelligent route clustering to maximize passengers per vehicle hour, live traffic mitigation, driver check-ins, and return trip coordination for completed clinic appointments.
Billing Support & Electronic Claim Reconciliation Cross-referencing driver GPS timestamps and digital signatures with broker authorization codes to ensure timely payout and appeal denied trips.
HIPAA-Conscious Handling of Rider Info Strict data confidentiality protocols, staff training on protected health information (PHI), and comprehensive NDA on every engagement.
Book 15-Min Audit
BROKER DISPATCH CONSOLE WORKFLOW PORTALS ACTIVE
ModivCare & MTM Portal Sync

Trips imported, driver manifests compiled, and standing dialysis schedules locked 24 hours in advance.

Pre-Trip Patient Confirmations

Will-call verification ensures drivers are only dispatched when clinics release patients, saving unbillable wait time.

Confidentiality & Compliance

NDA executed on every engagement, call recordings preserved, and staff trained on patient respect and privacy.

Brokers Supported: ModivCare • MTM • Access2Care • Veyo

Platform Compatibility

Supported Dispatch Software & Integrations

We operate directly inside your existing software stack. Zero migration headache, zero disruption to your drivers or corporate accounts.

Limo Anywhere

The industry standard for luxury limousine and black car operations.

  • DriverAnywhere GPS & status monitoring
  • FlightAware live flight radar syncing
  • Corporate billing & PO number capture

iCabbi Cloud Dispatch

High-volume automated taxi fleet dispatch engine.

  • Multi-zone auto-dispatch & queue balancing
  • Fast call booking and IVR overflow handling
  • Driver bidding, zone bidding, and voice radio

TaxiCaller

Cloud-based dispatch for taxi fleets, shuttles, and mixed fleets.

  • Real-time tariff management & zone rules
  • Dispatch console call routing
  • Driver app tracking & chat support

Autocab Ghost

Enterprise taxi dispatch platform popular across the UK & North America.

  • Ghost dispatching & telephone telephony sync
  • Account customer booking & billing logs
  • Driver plot assignments & voice channel backup

Livery Coach

Comprehensive executive chauffeur and bus charter dispatch software.

  • Multi-vehicle coach and executive staging
  • Chauffeur schedule auditing
  • Affiliate network dispatch sync

NEMT & Proprietary Portals

ModivCare, MTM, Ground Alliance, Santa Cruz, and custom in-house systems.

  • Direct login without API engineering needed
  • Rapid 48-hour onboarding workflow
  • Custom call handling and VoIP forwarding
Inquire About Your Software

The Unfair Advantage

How Solvershub Compares

Feature / Capability SOLVERSHUB DEDICATED BPO In-House Staffing Generic Call Centers
Monthly Cost per 24/7 Desk $2,400 - $3,200 / mo $8,500 - $12,000 / mo $2,000 - $2,800 / mo
Taxi & Limo Software Certified Yes (LimoAnywhere, iCabbi, etc.) Requires Weeks of Training No (Generic Zendesk only)
Average Speed of Answer < 3 Seconds (1st Ring) 15 - 30 Seconds 45+ Seconds (Long Queues)
Real-Time FAA Flight Tracking Included Standard Manual / Frequently Missed Not Supported
Sick Leave & Vacation Backup 100% Free Hot-Standby Agents Owner Forced to Cover Shifts Shared Agents with No Context
Local City Geography Certified 80-Hour Territory Training Local Knowledge Zero City Knowledge